Our Team

“Our teams of researchers have the experience,
backed up by proven successes,
to achieve factual, cost-effective, efficient and expedient results.”

~ Kevin P. Cary, CEO, RSB


President / CEO

My goal is to provide the best possible service in the medical claims and investigative insurance business. My concept is to integrate these key services in order to provide fast and economical results for the legal and insurance professionals. First, Research Service Bureau (RSB) provides life, disability and health claims records in a timely manner for any location. Second, Neurology Specialists of Morris County handles the prevention, diagnosis and treatment of all categories of neurology disorders. Finally, Kevin P. Carey & Associates (KPC) is the premiere investigative agency that handles all types of insurance fraud, investigations, and surveillance services. Based on our over 20+ years of experience, I believe that we have achieved our professional goals of extraordinary service to this marketplace.



Operations Manager

Dawn brings over 26 years of Healthcare Management, Medical Office, Insurance, and Practice Management to our team. She brings valuable experience and perspective having worked inside insurance offices as well as hospitals and medical offices throughout her career. Her management skills are directly inline with the mission of RSB and providing best practices and high level of customer service are her goals for our office.  


Assistant Operations Manager

Tracy has over 30 years of Insurance Industry experience with expertise in Life Products, Contestable Cases and work on foreign soil.  Her leadership of her team and contribution to the RSB mission are central to meeting our customer service goals.  She has a career of customer interaction and has produced work quality that is consistently positive from our long term customers.


Operations Supervisor

Misty brings 14 years of proficiency in healthcare to RSB, having worked in positions ranging from nursing assistant to medication technician. In a leadership role at RSB for more than five years, she is a trusted service representative for our clients.  She manages the client service experience from the beginning to fruition on each case, providing a quality product and complimentary experience.  


Business Development Analyst

Zoya is engaged in analytical tasks for the purpose of enhancing company sales and productivity reports to management. She has gained extensive knowledge from academic and marketing fields in technical elements of marketing initiatives including data mining, brand creation, print/Web content development, as well as strategic market research. Zoya assists the team in new customer presentations and tailoring additional services to existing partners. Her technical expertise is critical to support our sales and marketing operations as well as our fieldwork. Zoya concurrently pursues her Masters Education and is a native Russian speaker.


Field Operations Manager

Dennis has a decorated 23 year career in NY City Law Enforcement with an additional 15 years of SIU experience at a major insurance carrier. Currently a licensed psychotherapist and a highly experienced diagnostician in the field of mental disorders.  Dennis leads our field interview operations.

Contact Us Today


Mailing & Billing Address: 
Research Service Bureau, Inc.
6811 S 204th St, Suite 290
Kent, WA 98032

Phone: 877-647-4669
Fax: 877-647-4670
Email: info@rsb-inc.com


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